Returns and Refunds

Non-Customizable Orders:

We accept returns and exchanges for non-customizable orders within 180 days of receipt. The product must be new, unused, and in its original condition. Returns must be initiated by contacting our support team and returned by mail at the customer’s expense. A 10% restocking fee of the product price will apply to all accepted returns.

Custom Orders:

Custom-made orders are crafted to your unique specifications and cannot be resold; therefore, all sales are final. However, if we determine a defective product, we are committed to replacing or discounting it.

Here are the terms for inspecting and reporting any issues:

• Any visible damage, defects, or reductions must be reported immediately upon receipt and noted in the transport document or other applicable documentation. If shipping damage is discovered after delivery, it must be reported within 3 days.

• Issues with dimensions, artwork, or any other production defect must be reported within 14 days of receipt.

• If a replacement is deemed necessary, the customer must return 100% of the defective product at their own expense within 180 days of delivery.

• Please note that the customer is responsible for shipping charges for returns, exchanges, or reorders.

The company reserves the right to make the final decision regarding the acceptance of returns, applicable restocking fees, and resolutions based on the product and specific circumstances.

Thus, our company aims to provide high-quality products and exceptional service. If you encounter any issues, don’t hesitate to contact us. Your satisfaction matters to us!

Design Orders

Custom Boxes BL does not allow any refunds for design services orders. The customers have no choice for canceling the order in case of design services and the total payment will be non-refundable.

Sales Tax Policy

Customers who order from within the state of IL have to pay sales tax too. The company needs to see your tax exemption certificate at the time of placing your order in case you are tax-exempt.

Customers Submitted Artwork/Files

Our artwork designers use the provided artwork of the users from our website to create new designs. The company requires your artwork files in 300 dpi (dots per inch) in the final form and CMYK format. If you provide the files in other font sizes and not with CMYK format, the company will not be considered responsible for printing blurred, exaggerated, or printing different than your demand. The customers who place an order are to be blamed if the printed work is not what they expected due to the orientation or sequence of the placed order. The company’s employees take all possible precautions to avoid the loss of our customers; Custom Boxes BL is not responsible for the loss of your printed orders.

Once you upload artwork or any files to our website, you ensure that the posted material is your property under the law. The company reserves the right to decline an order which in our opinion is considered unlawful or violates third-party rights. When you place an order as a customer, you accept complete liability for the material created on your directions. Custom Boxes BL has the authority to decline any order without informing a reason. It is to inform you that the company doesn’t print anything which is offensive, indecent, or abusive.

Proofs and Color Accuracy

The order placement also includes sending the company the final form of the product or services via electronic file or hard copy of the ordered product or services they need the company to do for them. The printing tasks are sent to the press department once you send us the agreement. As a customer, it is your duty to update and examine the proof. The company should not be kept waiting for contradicted proofs causing delays. You should remember that the turnaround time which is disclosed on our website is effective after the proof of agreement.

You are requested to go through the proof before agreeing upon it. Please check your original file for any expected errors in spacing, copy, layout, punctuation, or the picture position and the text printed. Proofs in electronic forms don’t handle transparency, over-printing problems, or color improvement from RGB or Pantone to CMYK. The company is not responsible for the printed version of products with laminations.

The customer is fully responsible for all that is contained in the final approved proof. The color to be printed is produced from the submitted artwork file but it cannot be exactly like that color due to the built-in limitations of the printing processes as well as adjoining picture ink needs; the color accuracy cannot be guaranteed. When you place an order, you agree to this drawback of the system. The employees are advised to try their best to provide the closest color but the company is not liable for color changes between expected and printed work. There will be no reprinting done for such color alterations which are there due to the system limitations. We are not responsible for the matching color, ink, or density on the printed products that you approved. However, the company guarantees color precision and matching if you order a hard proof from the company. This is to inform you that hard copy proof will cost you more otherwise.

No Liability for Errors

Custom Boxes BL is not to be considered responsible if there are errors in the final printed product like: spelling and grammar mistakes, font mistakes, graphics, punctuation, erroneous fonts, die lines, cropping marks. Issues such as cracks in folds, overprinting errors, or differences in finished product size may occur. All packaging material is shipped flat and pre-assembled.

Gang Printing

Our company doesn’t use the combined or gang printing technique for the majority of the printing products. According to the printing requirements of the company and customers, the company can use any printing technique that is well-suited to them.

Overruns Underruns

The company normally delivers the exact number of products ordered along with an extra amount. This extra amount of the product delivered is free of charge. In case fewer products are delivered or underrun, the company will just deduct the amount of the delivered products. The company walks behind the general rule of delivering 5% extra or less quantity of delivered products.

Production Speed, Shipping, and Delivery of Orders

Once you have paid or sent the complete amount of your order to the company and shared your order with artwork/file either in hard form or electronic form, and agreed upon the shared content, which is reviewed by the press department, then the production speed and printing turnaround time starts. When placing an order on our website you can select the production speed which shows the number of working days from printing to shipment. You should send your agreement to the proof before 10 a.m. Central Standard Time (CT).

The Company and its employees try their best to provide you with your products in time via shipping. In case of any delay, Custom Boxes BL is not liable for any loss/damage done because of the delay in shipping. The customers accept that the company is not responsible for any delay because of the weather or customs issues which cannot be controlled directly by us. If there is a problem with the printing process, the charges will be refunded although orders aren’t cancelled caused by delay in printing.

You decide to bill the entire amount in terms of customs duties and fees when shipped to respective locations. As a customer, it is your duty to clear amounts of customs for shipping the products outside the USA. The company provides 10 to 12 days for shipping the product while 6-8 days for accelerated shipping (with 2-3 days for ground shipping) to any location within the USA having no weight and quantity limit. Shipping to the extra locations will cost you extra charges. The company is not responsible for the delivery transportation timings, and loss or damage which is done during the shipping. Legally the company is not to be blamed for any loss in shipping. Although this type of incident can be brought to our attention 6 working days after the shipment. If you provide us incorrect shipment delivery address or otherwise make an error in the submission of the complete delivery address, we will charge additional shipping and handling charges for re-shipment.

Changes to our Website or Terms and Conditions

Custom Boxes BL has the authority to change any section of our website or Terms and Conditions at any time with or without notice to the customers of Custom Boxes BL. The new changes will be in effect as they become the part of terms and conditions of our website. If you keep using the website after new changes to the terms, it will be considered as your agreement to the new changes.

Contacting Custom Boxes BL?

For any queries, contact us at marketing@customboxesbl.com or call +1 (800) 811-5541.

Signup for Free Reseller Program

Custom Boxes BL inclusively offers free reseller signups which can lead to up to 30% off on your standard quotes. All your future queries are processed with discounted quotes. While processing the order you can request a form from our sales rep. or email us at marketing@customboxesbl.com with subject to: Reseller form required. We will send you the format within 24 hours of your request. The form can be submitted to marketing@customboxesbl.com or your accounts manager.

We are determined to provide the best services at a competitive rate to our resellers. For further information, you can call us at +1 (800) 811-5541. Resellers may sell the product through their own brand, channel, website, or stores. Custom Boxes BL may make certain marketing materials available to resellers for use in marketing the products.